Customer Support Training at Vatech Spain
Recently, Vatech Spain has been making efforts to take a new leap forward. To find out more about what activities they are participating in, we interviewed David Kim, the Customer Support Manager of Vatech Spain.
Question: Please introduce yourself.
David: I am a Customer Support Manager for Vatech Spain and I joined the company 14 years ago, on July 1, 2005. I have been working in Spain since October of 2007, so that is almost 12 years.
Question: I heard that there was a training session in Vatech Spain recently. Who participated in the training and what was the objective?
David: Manuel Aguilar, a VUS Customer Support Team Lead/Supervisor, lead the training session and there were four attendees- myself, JesÃºs Perez, Sergio Martin, and Sergio MuÃ±oz. The purpose of the training was to identify the current status of Customer Support operations and to establish the structure of CS protocols in Spain.
Question: What topics were the attendees particularly interested in and why?
David: Participants were very interested in Vatech Americaâ€™s CS systems and training materials because those are different from ours.
Question: Were there any differences from previous CS trainings you have completed and what do you expect from the next training?
David: This was the first training that lasted for three days and it was nice to spend so much time together. During this session, it was beneficial that we spoke a lot about how to support and deal with various customers. It was a great experience but I wish we had more time to talk about technical matters and how to effectively interact with customers.
Question: Is there anything else you would like to add?
David: Since the retirement of Mr. Jose, Vatech Spainâ€™s former President, many changes have been made. Change is always scary and difficult, but with the ample support of many people, we are progressively moving forward.