A sticker has not been placed on your bin stating we have not been able to empty your bin. Your bin was put out on the correct collection day. Please leave your bin out by 7.30am. We can also provide a green kitchen caddy to help you collect the food waste, before transferring it to the brown bin. No side waste (additional bags or boxes) is allowed; This is an opt-in service, so you only pay if you wish to use it. If it is too heavy it may not be collected as our vehicles have weight restrictions. This can be checked using our Address Look-up on the Find your collection day page. Your bin may have been rejected due to incorrect items being within it, or if it has not been separated correctly If your bin is not emptied on its usual collection day and there is no known delays in your area there may be another reason why. Bins are emptied between the hours of 7.00am to 5.00pm on your scheduled collection day. Report a missed bin collection. Please do not overfill your brown bin. Reasons why your bin might not have been emptied. If your bin has been missed because crew couldn't get access we will try to return. The bin was where it could be clearly seen (without blocking the pavement, being in between cars or causing an obstruction to pedestrians) There is not a bin tag, on your bin, explaining why your bin has not been taken; Sometimes we are unable to collect a bin if it contains the wrong items. You need to report a missed bin collection within two working days (working days are Monday to Friday). For example: Your blue or brown bin has been contaminated with something which cannot be collected in it. Kitchen Caddy. Did you leave your bin out by 7am? If your street is listed below then we already know that your bin has been missed and there’s no need to report it. Your bin was out before 7am on the day of collection; Your bin was on the boundary of your property. We will attempt to collect it again in the next few days. Our bin crews keep a record of any problems they encounter on their rounds. Your bin might not be emptied if you: put the wrong bin out; put the bin out on … General rubbish bins scheduled for collection last week may now not be emptied until Saturday, while catch-up garden waste collections will not take place at all. Report a missed bin collection. We will not empty open bins and we will decline any request for a missed collection. We will return to empty missed black or garden bins if reported correctly. In Hackney, East London, households are being asked not to put personal waste into bins until they've been stored for 72 hours. In the meantime, continue leave your bin / bag at the normal collection point. Please report this to us and we’ll check why your bin wasn’t emptied and get back to you. If you do not wish to subscribe, you can take your garden waste to your local household waste recycling centre. 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