When you contact us with an issue, we will try to resolve it quickly and informally. If you remain unhappy with the outcome of our internal complaints process, you have the right to take your complaint to either of these bodies. Mears Care (Scotland) Limited Service provider number: SP2009010680 Care service number: CS2010253684 If you wish to contact the Care Inspectorate about this inspection report, please call us on 0845 600 9527 or email us at enquiries@careinspectorate.com Inspection report continued Mears Care - Aberdeen, page 2 of 26 Mears staff and contractors will identify themselves on arrival and will show you their identification. During the briefing, Mears also refuted concerns raised by a number of charities about the quality of food provided to asylum seekers in the hotels, claiming photographs of … He is responsible for the overall strategic direction of the business, performance, growth and customer service. Both organisations will not normally consider a complaint unless it has gone through all stages of our internal complaints process. We provide affordable homes to renters and shared owners across the UK - from individuals in need of a temporary home, to families looking to put down roots in an area longer term. mears housing management (holdings) limited Company number 04726480 Follow this company File for this company 033 0678 0277. Mears Housing Management. As part of the contract, Mears will be responsible for the upkeep of thousands of homes occupied by new refugees, those just granted leave to remain and asylum seekers at varying stages of the asylum process We want to involve our tenants in the way we shape and deliver services. - Mears Living will provide details of how to escalate a complaint at each stage of the process. 0870 607 1400. If we are unable to meet this timescale, we will let you know and keep you updated on progress. Wherever possible, we will try to resolve a complaint during your first contact with us, but if we need to look into it, we will carry out an investigation and deliver a mutually agreed outcome within 10 working days. Director Ben W. who was appointed on 09 November 2018. We are part of the Housing Management division of Mears Group PLC, a leading service provider to the housing sector. The company was founded in 1988 in Gloucestershire, where it is still based, and floated on the Alternative Investment Market of the London Stock Exchange, as Mears Group plc in 1996. The firm's office is based in … Jonathan heads up the Mears Living division of Mears Group. Waltham Forest, where more than £3.4 million is spent every year on emergency housing, agreed to go into a joint venture with Mears to buy 400 homes to put a roof over the heads of people in housing crisis. - When communicating, Mears Living will use jargon-free, plain language. Rolling rate for the seven days to . About Us. Emergency repairs; Your appointment; Who to contact if you need to rearrange or discuss your repair appointment. Covid-19. Mears Housing Limited was officially closed on 2019-07-02. If something goes wrong in your home, we'll try to get it sorted as soon as possible. - Customers are made fully aware of our complaints process and timescales when they raise a complaint and are kept informed of progress through the duration of the complaint process. Enfield. View MEARS HOUSING MANAGEMENT LIMITED revenue, competitors and contact information. London. Mears’ asylum housing deals are part of the overall system where the Home Office contracts refugee housing out to private corporations in a number of big regional contracts. - Mears Living will provide clear reasons for any decisions, referencing any relevant policy, law or good practice where appropriate in their outcome response. GL3 4AH Gloucester Business Park. But there are lots of things you can do to keep your home in good order. SERVICE UPDATE: During the national lockdown, we will only be able to carry out essential repairs. Contact Us Today | Mears | A Quanta Services Company | Choose Recipient | First Name | Last Name | Email | Phone Number | Message | Help Us Jon is passionate about social housing and has nearly 20 years’ experience working at an executive level in the social housing sector. We will analyse complaints data and use feedback to improve our service to customers in the future. If you are unhappy with our response at stage two, you can escalate your complaint to be reviewed. We take pride in the quality of our homes. Mears Scotland (housing) started in year 2009 as Private Limited Company with registration number SC363693. House Building. Mears (LON:MER) was one of the stars of AIM and the share price went from a placing price of 10p to more than 500p in less than two decades. The number of properties in use varies depending on size, but around 300 are presently being provided in Sheffield. Find out how to take care of your home, and what support and advice is available to you. Kinetic Crescent. Applications close 28th February 2021. 033 0678 0277 Directions. - All complaints are recorded and managed through Mears Living customer contact management   platforms. We would also love to hear from you if you have any positive or constructive feedback to offer. This will be carried out by a more senior manager or by the Mears Group Customer Success Team. 0870 607 1400. www.mearsgroup.co.uk. Mears Group PLC (Head Office) 1390 Montpellier Court. We subscribe to The Property Ombudsman (TPO) and the Housing Ombudsman schemes. We have just launched our Annual Customer Survey for 2021. Equally, we'd love to hear from about what we have done well. Housing services provider Mears said it had sold its Scottish domiciliary care business to Cera Care Operations for £2.5m. We will contact you if you have a repair booked in to rearrange. Address:Innova HouseInnova ParkKinetic CrescentEnfieldLondonEN3 7XH. SERVICE UPDATE: During the national lockdown, we will only be able to carry out essential repairs. Until the 1980s, “social housing” was very largely the responsibility of elected Local Authorities. Mears has 6,500 employees and a footprint across the country. Gloucestershire England. Mears Living includes Plexus and Omega Housing and Mears Student Life. When you contact us we will check if you're self-isolating or have coronavirus symptoms. Case Studies. Mears Living currently employs just under 140 members of staff and manages around 6,000 homes on behalf of 50 Local Authority partners across the country from Edinburgh to … Council housing - information for tenants. Help make your voice heard by joining the 'Your Voice' customer scrutiny panel. - If a customer is not happy with the outcome of their complaint at stage two, they will be signposted to the appropriate Ombudsman. The social housing building maintenance services provider moved to the Main Market during that period, but the share price has been a laggard in the past few years and by the middle of 2019 it had more than halved since the beginning of 2017. This approach was set up in 2012, when six regional deals named “COMPASS” went to three companies: G4S , Serco , and Clearsprings Ready Homes. ... Housing with Care. Planning Services. In 2008, the group had 8000 employees, and moved to the main market at the London Stock Exchange, with a £420m turnover. - Mears aims to investigate and achieve resolution of a complaint at the earliest opportunity and where possible within the agreed service level agreements. Facilities Management. Alternatively, you can contact our Customer Success team using the Contact Us form on the page. History. When you make an official complaint, we will log it and formally acknowledge your complaint within 2 working days. EN3 7XH. Report a repair. In 1999 it acquired Haydon & Co and in 2007 Careforce. Over the past weeks it has become clear that in South Yorkshire at least, the working of the Mears housing contract is in chaos, putting asylum tenants at daily risk. Mears Living includes Plexus and Omega Housing and Mears Student Life. - All customer enquiries or complaints are taken seriously and are investigated within our policy guidelines. Service personnel occupying a substitute accommodation property should now contact Mears for all occupation queries including out of hours emergencies on … This company (formed on 2018-11-09) was run by 1 director. We provide and manage 17,000 homes for local and central Government and are also responsible for keeping 750,000 of all social housing in the UK in good repair. Telephone: . Mears Housing was a private limited company that was located at 1390 Montpellier Court, Gloucester Business Park, Brockworth, Gloucester, GL3 4AH, UNITED KINGDOM. - Mears aims to investigate and achieve resolution of a complaint at the earliest opportunity and where possible within the agreed service level agreements. But landlords are also frustrated and angry. Free and open company data on United Kingdom company MEARS HOUSING MANAGEMENT LIMITED (company number 03662604), 1390 Montpellier Court, Gloucester Business Park … You can provide feedback over the phone, or in writing. Like G4S, Serco, Capita and other well-known “outsourcing” corporations, Mears Group has grown from the ongoing privatisation of public services. The Mears Scotland (housing) company has been functioning successfully for twelve years now and its status is active. Housing. 1 Review. Take a look at the types of housing we can offer in your community. 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